Terms and Conditions - B2B
Last Updated: August 2026
We are Aspire Clinical Education (“Company,” “we,” “us,” or “Service Provider”), a company registered in the United Kingdom. We operate the website www.aspireclinicaleducation.co.uk and provide a range of healthcare training, competency support and consultancy services to business clients (“Client”). The Client can contact us by email at training@aspireclinicaleducation.co.uk.
These terms are provided to the Client at the point of booking. A contract is formed between the Client and Aspire Clinical Education when a booking is made by the Client and confirmed via email by Aspire Clinical Education, and these terms apply to that booking from that point. A copy of these terms will also be sent with the confirmation email and invoice.
Where the Client issues a purchase order, terms of purchase, framework terms or any other document, no term contained in or referred to in that document forms part of the agreement, and these terms prevail, unless Aspire Clinical Education has expressly agreed otherwise in writing.
These terms constitute a legally binding agreement between the Client and Aspire Clinical Education in relation to the services. By making a booking, confirming a service, arranging attendance at training or otherwise engaging Aspire Clinical Education to provide services, the Client agrees to be bound by these Terms and Conditions.
If the Client does not agree to these terms, the Client must notify Aspire Clinical Education in writing within 2 business days of receipt and must not proceed with the booking. Where the Client proceeds with the booking, arranges attendance at training, or otherwise accepts the services after that period, the Client is taken to have accepted these Terms in full.
Aspire Clinical Education may amend these legal terms from time to time. Any amendment will be notified by updating the “last updated” date and publishing or issuing the revised terms. No amendment applies retrospectively to a booking that has already been confirmed. Each confirmed booking is governed by the version of these terms supplied or made available to the Client at the time that booking was confirmed, unless the parties agree otherwise in writing.
These terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such disputes.
Unless otherwise agreed in writing, Aspire Clinical Education’s training and consultancy services are intended for individuals aged 18 or over. Where services are provided to or involving individuals under 18, the Client is responsible for ensuring appropriate consent, supervision and safeguarding arrangements are in place.
Business Clients
These Terms and Conditions apply to services provided to business Clients only. Competency assessments, care planning, risk assessments, client-centred or bespoke training, and consultancy services are provided to business Clients only.
By making a booking under these Terms, the Client confirms that it is acting wholly or mainly for the purposes of its trade, business, craft or profession and not as a consumer.
Certain open-access workshops may also be offered directly to individual consumers. Where an individual books an open workshop as a consumer, separate consumer terms will apply.
Entire Agreement
These Terms, together with the agreed Scope of Service, constitute the entire agreement between Aspire Clinical Education and the Client in relation to the services and supersede any previous agreements or understandings relating to those services.
Nothing in the Agreement creates a partnership, joint venture, agency or employment relationship between Aspire Clinical Education and the Client.
A person who is not a party to the Agreement has no right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.
Written Confirmations and Electronic Approval
Where these terms require any approval, confirmation, authorisation or other communication to be given in writing, this includes email and other agreed electronic communications. An electronic confirmation or approval is not required to carry a handwritten signature unless expressly stated otherwise.
Severability
If any provision of these terms is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
No Waiver
A failure or delay by either party to exercise any right or remedy under the agreement does not waive that right or remedy, nor prevent its later exercise.
Notices
Unless these terms state otherwise, formal notices under the agreement may be sent by email to the email addresses used by the parties in connection with the relevant booking. A party must notify the other party of any change to its contact email address.
We recommend that the Client saves or retains a copy of these terms for their records.
Definitions and Interpretation
In these terms and conditions, unless the context indicates otherwise, the following terms shall have the meanings assigned to them:
“Agreement” refers to the contract established between the service provider and the Client after booking, which includes these terms and conditions (or any mutually agreed variations) that will regulate the delivery of the services. This is confirmed via email.
“Attendee” refers to an individual who attends the booked training session.
“Business day” denotes any day, excluding Saturday and Sunday, on which standard banks in the United Kingdom are open for their full range of services.
“Client” identifies the company, organisation, public body or other entity obtaining services from Aspire Clinical Education in the course of its business, as specified in the Agreement.
“Fees” encompasses all payments owed to Aspire Clinical Education by the Client as detailed in the agreement.
“Services” signifies the offerings provided by Aspire Clinical Education to the Client in accordance with the agreement, fully defined therein and subject to its terms.
“Responsible Clinician” means the registered healthcare professional, specialist clinical team or other appropriate registered healthcare professional responsible for the relevant clinical instruction, delegation decision or clinical oversight connected with the healthcare activity to which the services relate. The Responsible Clinician may be employed or engaged by an NHS body, an integrated care board, a local authority, the Client, or another organisation, and need not be engaged by the Client.
“Scope of Service” means the description of the services set out in Aspire Clinical Education’s booking confirmation email, together with any quotation, proposal, or further written scope issued by Aspire Clinical Education in respect of that engagement.
Table of Contents
1. Our Services
2. Intellectual Property Rights
3. Client’s Obligations
4. Attendee’s Obligations
5. Payment Conditions, Fees, Cancellations, Non-Attendance and Amendments
6. Liability, Indemnity and Insurance
7. Force Majeure
8. Confidentiality and Privacy Policy
9. Disclaimer
10. Certification
11. Complaints
12. Equality, Diversity and Reasonable Adjustments
13. Client-Centred Training
14. Care Planning, Risk Assessments and Nursing Consultancy
15. Competency Support Service
1. Our Services
Scope of Service
For each booking, Aspire Clinical Education will confirm in writing the services it has been engaged to provide. This confirmed Scope of Service may be set out in the booking confirmation email and/or any associated quotation or proposal.
Anything not included within that confirmed Scope is excluded from the service. Aspire Clinical Education does not provide diagnosis, prescribing, medical treatment, delegation or authorisation of clinical tasks, ongoing staff supervision, management of a care package, or ongoing clinical oversight.
Any additional work requested outside the confirmed Scope will be treated as a separate service and may be subject to additional fees.
Aspire Clinical Education will deliver the agreed services with reasonable care and skill.
For training services, Aspire Clinical Education may make reasonable changes to course content or delivery where necessary, provided the overall learning outcomes are not materially affected.
If there is any conflict between the confirmed Scope of Service and these Terms, these Terms will prevail unless expressly agreed otherwise in writing
2. Intellectual Property Rights
All training materials, course content, presentations, handouts, competency documents, templates and other resources created by Aspire Clinical Education remain the intellectual property of Aspire Clinical Education unless otherwise stated.
Materials supplied as part of a service may be used by the Client and attendees for their own learning and internal purposes. They must not be copied, reproduced, adapted, distributed, published, sold or used to deliver training to others without prior written permission from Aspire Clinical Education.
Where editable documents or templates are supplied for the Client’s organisational use, they may be amended only as permitted under the relevant section of these Terms.
Third-party materials remain the property of their respective owners and are subject to any applicable licence or usage restrictions.
Short audio or video recordings and photographs during training may be permitted with the trainer’s prior consent. Recording of a full course or substantial part of a course is prohibited.
3. Client’s Obligations
The Client must provide Aspire Clinical Education with accurate, current and complete information reasonably required to deliver the services safely and effectively.
The Client must ensure that it has the authority to enter into the Agreement and that its use of the Services complies with applicable laws and regulations.
The Client is responsible for ensuring that employees or other attendees booked onto training are made aware of, and comply with, the relevant requirements of these Terms.
Aspire Clinical Education may pause or withdraw from the Services where information provided is materially inaccurate, incomplete or out of date, or where this prevents the Services from being delivered safely or appropriately.
Delegation and Responsible Clinician
Where the services relate to a delegated healthcare activity, responsibility and professional accountability for the delegation decision, including any required supervision, support and review arrangements, remain with the relevant delegating healthcare professional and/or organisation. Aspire Clinical Education is not the responsible clinician or delegating professional and does not assume responsibility for the delegation decision, the individual’s ongoing clinical management or workplace supervision. Nothing in the agreement transfers those responsibilities to Aspire Clinical Education.
If information subsequently comes to light which creates uncertainty regarding the delegation, authorisation or relevant clinical oversight arrangements, Aspire Clinical Education reserves the right to pause or withdraw from the affected services until satisfactory clarification is provided.
Where services are paused or withdrawn under this clause after a booking has been confirmed, the applicable cancellation and travel charges outlined in section 5 shall apply to the extent that the issue arises from information, arrangements or circumstances within the Client’s responsibility or which were not disclosed to Aspire Clinical Education before confirmation. Work already performed remains chargeable.
Client Information, Consent and Cooperation
The Client must provide any information, decisions, approvals or access reasonably required for Aspire Clinical Education to deliver the agreed Services.
Where personal, clinical or care-related information is required, the Client must ensure it has the appropriate authority and lawful basis to share it. Where health or medical information is required, Aspire Clinical Education’s information sharing and authorisation form must be completed before that information is reviewed or processed.
The Client is responsible for obtaining any other necessary consents, permissions or access arrangements relevant to the Service.
Aspire Clinical Education may decline, pause or withdraw from the Service where the necessary information, consent, authority or access cannot be confirmed or provided.
Training Venue and Environment
The Client is responsible for ensuring that any venue, room, or environment provided for the delivery of the services is suitable, safe, and appropriate for the nature of the training being delivered.
As a minimum, the training environment must:
• Be of adequate size to safely accommodate the number of attendees booked, the trainer, and any practical activities being undertaken
• Allow sufficient space for movement, practical demonstrations, and hands-on participation without risk of injury
• Provide suitable seating and tables/workstations where required
• Be clean, provide reasonable privacy, and be reasonably protected from unnecessary interruptions or unauthorised access
• Provide access to appropriate hand hygiene facilities where relevant to the training
• Comply with all applicable health and safety requirements
Aspire Clinical Education reserves the right to refuse to commence, pause or terminate training where, in the professional judgement of the trainer, acting reasonably and in good faith, the venue or environment is unsafe, unsuitable or would compromise learning outcomes, confidentiality, dignity or safety.
Where it is practicable and safe to do so, the trainer will first raise the issue with the Client and allow a reasonable opportunity for it to be remedied before refusing, pausing or terminating delivery. Where training is refused, paused or terminated under this clause, the trainer will record the reasons in writing and provide them to the Client within one business day.
Where training is delivered in an individual’s home, the Client is responsible for ensuring that the environment is suitable for training and that appropriate consent has been obtained for the trainer and attendees to be present. The training area should provide reasonable privacy, minimise unnecessary interruptions, and allow practical activities to be undertaken safely and with due regard to the individual’s dignity, comfort and confidentiality.
Where training cannot proceed, or cannot be completed, due to venue or environment issues outside of Aspire Clinical Education’s control, the session shall be deemed to have been cancelled by the Client on the scheduled service date, and the cancellation charges outlined in section 5 shall apply in full, together with all travel time, mileage, accommodation and subsistence charges incurred, whether or not travel had already commenced. For the avoidance of doubt, no refund of fees already paid will be issued in these circumstances.
Course Duration and Learner Participation
Course durations are provided as an estimated guide and are based on average delivery times. Actual course duration may vary depending on learner numbers, existing knowledge, previous experience, confidence, engagement, questions, discussion, and participation in practical activities.
Training sessions are planned to allow sufficient time for full course delivery, learner interaction, practical activities, group discussion, scenarios, reflection, and additional questions where required. Where learners are highly experienced, confidently answer questions, demonstrate good existing knowledge, or require less time for discussion and clarification, the session may finish earlier than the estimated duration.
Course duration may also be reduced where learners have limited questions, reduced discussion, or choose not to fully engage with activities, scenarios, or practical elements.
All advertised course content and learning outcomes will be covered. Where opportunities for discussion, scenarios, or practical participation are offered but not fully taken up by learners, this may limit the extent of observed engagement or practical participation during the session.
4. Attendee’s Obligations
Photography, audio or video recording is permitted only with prior agreement from Aspire Clinical Education. Short recordings may be allowed where appropriate, but full-course or substantial recording is not permitted. Unauthorised recording may result in the attendee being asked to stop, delete the recording or leave the session.
Attendees must attend, engage, and participate fully throughout the entire content of the course to obtain a certificate.
Attendees must have a sufficient standard of spoken and written English to participate safely in the training, to follow safety-critical instruction, and to demonstrate understanding of the subject matter. This is a safety requirement that reflects the clinical nature of the services and is applied consistently to all attendees.
The Client is responsible for satisfying itself, before booking, that each attendee meets this requirement. Where an attendee has a disability or other access requirement affecting communication, the Client must notify Aspire Clinical Education in advance so that reasonable adjustments can be considered in accordance with section 12.
The trainer has the right to withhold certification or competency assessment where, in their professional judgement, the attendee’s understanding of the subject matter or standard of English is below the level required to undertake the skill safely. Fees remain payable in full in these circumstances and no refund, credit or reschedule will be offered.
It is the responsibility of the Client to ensure adequate travel time to the venue is considered in case of traffic delays, accidents, adverse weather conditions, etc. Attendees who arrive late for a course may be
informed by the trainer that they cannot attend the remainder of the session as they have missed vital information from the beginning of the session. In this instance, no refunds will be made.
Attending a course following a night shift is strongly discouraged. The Client is responsible for ensuring that attendees are adequately rested and fit to participate and must communicate this requirement to attendees at the point of booking.
Where, in the professional judgement of the trainer, an attendee is unable to engage safely or effectively due to fatigue or lack of rest, the trainer may exclude that attendee from practical activities or from the session in full. No certificate or competency assessment will be issued. No refund, credit or reschedule will be offered and fees remain payable in full.
5. Payment Conditions, Fees, Cancellations, Non-Attendance and Amendments
The Client is required to pay all fees (“fees”) to Aspire Clinical Education in accordance with these terms.
All fees will be confirmed in writing prior to booking and are based on the agreed Scope of Services.
For training sessions quoted at a fixed session rate, the price provided will be invoiced regardless of the number of attendees. Aspire Clinical Education operates a maximum of 10 attendees per training session, unless otherwise agreed. No discount is provided for reduced attendance, and additional fees may apply where the agreed maximum is exceeded.
Where a service is priced per person, including competency assessments where applicable, fees will be charged according to the number of individuals booked or assessed, as set out in the relevant quotation or booking confirmation.
Unless alternative payment terms have been agreed in writing, invoices are payable on receipt and must in any event be paid in full no later than 10 business days before the scheduled service date. For multi-day bookings, payment must be received no later than 10 business days before the earliest scheduled service date.
Failure to make payment within the required timeframe may result in cancellation of the booking. The Client will remain liable for any applicable cancellation charges and reasonable costs already incurred.
Aspire Clinical Education may offer approved organisations alternative invoicing arrangements, including issuing invoices before or after delivery of the service. Unless otherwise stated on the invoice, payment will be due within 30 days of the invoice date.
Any alternative payment terms requested by the Client, including the Client’s own standard payment terms, will apply only where expressly agreed by Aspire Clinical Education in writing.
Where payment is not received when due, Aspire Clinical Education reserves the right to charge statutory interest at 8% above the Bank of England base rate, together with any fixed compensation and reasonable debt recovery costs available under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
Any previously agreed discount may be withdrawn where payment is overdue, and a revised invoice may be issued at the standard rate.
All payments must be made in pounds sterling (GBP) to the bank account stated on the invoice.
Travel Time
Travel time is charged at £50 per hour to reflect professional time spent travelling to and from the service location.
Travel time is calculated from departure to return and will be confirmed in advance where applicable.
Travel time charges are separate from travel expenses.
Travel fees may be waived at the sole discretion of Aspire Clinical Education.
Mileage
Aspire Clinical Education may charge mileage at a rate of 55p per mile for travel to and from the training, assessment or consultancy location, in addition to any applicable travel time charges. This is a commercial travel charge and may be amended from time to time.
Mileage will be calculated from Aspire Clinical Education’s usual business base, WF8 3RD, to the agreed service location and back again, unless otherwise agreed in writing.
Any applicable mileage charges will be confirmed in writing prior to booking wherever possible and will be added to the invoice.
Travel, Accommodation and Subsistence Expenses
Where travel or accommodation is required, this will be agreed in advance and confirmed in writing.
All reasonable costs associated with travel, accommodation and subsistence (including, but not limited to, rail fares, parking, accommodation, and meals) will be chargeable in addition to fees.
Travel and subsistence expenses are charged based on the costs incurred in arranging suitable and efficient travel and are not necessarily reflective of the lowest available fare. Where possible, reasonable and proportionate options will be selected, considering timing, availability and service requirements.
Where travel, accommodation or subsistence has been booked, any non-refundable or partially refundable costs, together with reasonable rebooking fees or fare differences arising from cancellation or rescheduling, remain payable.
Non-Communication and Non-Payment
Where payment is overdue and the Client does not respond to reasonable attempts to make contact, Aspire Clinical Education may treat the booking as cancelled by the Client.
Where there has been no response by three days before the scheduled service date, Aspire Clinical Education is not required to hold the booking open or attend the service. Any applicable cancellation charges and reasonable costs already incurred will remain payable.
If the Client makes contact after this point, delivery of the service will be subject to availability and may require a new booking.
Where payment is required before the service date and has not been received, Aspire Clinical Education is not required to attend or deliver the service. Any failure to deliver in these circumstances will not be treated as a cancellation or breach by Aspire Clinical Education.
Non-Attendance
Where Aspire Clinical Education attends a confirmed booking at the agreed date, time and location, the Client remains responsible for ensuring that attendees or learners are present and that the venue is available and accessible.
If the session cannot proceed because no attendees are present, access is not provided, or the venue has not been appropriately arranged, the full fee will remain payable and no refund will be issued.
Cancellation by the Client
All cancellations must be made in writing via email to: training@aspireclinicaleducation.co.uk
Cancellations must be sent in writing and will be confirmed by Aspire Clinical Education.
Failure to cancel in writing will result in the full fee remaining payable in accordance with these terms.
Any fees already paid will be retained, refunded or credited in accordance with the applicable cancellation charges set out in this section. Any amount paid in excess of the applicable cancellation charge will be refunded unless otherwise agreed in writing.
The Client will be liable for the following cancellation charges:
28 or more days’ notice: no charge
22 to 27 days’ notice: 30% of the total booking fee
15 to 21 days’ notice: 45% of the total booking fee
8 to 14 days’ notice: 60% of the total booking fee
7 days’ notice or less: 100% of the total booking fee
Non-attendance: 100% of the total booking fee. No refunds will be made.
If a booking is rescheduled and later cancelled, cancellation charges will be calculated based on the original booking date, not the rescheduled date.
Cancellation, amendment and non-attendance charges reflect the time reserved for the booking and the preparation, administration, travel arrangements and other costs or commitments incurred in advance. These charges are intended to be reasonable and proportionate.
Travel and Associated Costs on Cancellation
Travel time and expenses are not included within cancellation fee percentages and may be charged in addition where applicable.
Where services are cancelled or rescheduled, travel time already incurred and any non-refundable or partially refundable travel, accommodation or subsistence costs remain payable. Aspire Clinical Education will, where reasonably practicable, select flexible or refundable booking options to reduce the financial impact of cancellation or rescheduling, even where these are not the lowest-cost option. Reasonable additional costs arising from the change, including rebooking fees or fare differences, may also be charged.
Aspire Clinical Education reserves the right to recover all reasonable costs incurred in preparation for delivery of the service.
Cancellation by Aspire Clinical Education
Services will only be cancelled by Aspire Clinical Education where these Terms have been breached, where there are circumstances outside Aspire Clinical Education’s reasonable control, including trainer illness or urgent personal circumstances, or where safety concerns would prevent safe delivery.
Where Aspire Clinical Education cancels due to illness, urgent personal circumstances or safety concerns, an alternative date will be offered where possible.
If a suitable alternative cannot be agreed, any fees paid for the cancelled Service will be refunded. Aspire Clinical Education will not be responsible for additional costs incurred by the Client as a result of the cancellation.
Amendments and Rescheduling
If a Client wishes to change the date of a confirmed service or booking, notification must be given in writing via email to: training@aspireclinicaleducation.co.uk
Where the Client requests a change to the agreed date, Aspire Clinical Education may apply an amendment fee depending on the notice given and any costs already incurred.
Where an amendment fee is applied, the following charges may apply:
28 or more days’ notice: no charge
22 to 27 days’ notice: 10% of the total booking fee
15 to 21 days’ notice: 20% of the total booking fee
8 to 14 days’ notice: 35% of the total booking fee
7 days’ notice or less: 50% of the total booking fee
Amendment fees will be invoiced upon confirmation of the date change and are subject to the payment terms outlined in these terms.
Any request to reschedule is subject to Aspire Clinical Education’s availability. Once a rescheduled date is agreed, the original booking date will be released and cannot be held. Alternative dates may not be available within the same timeframe.
Where Aspire Clinical Education needs to reschedule a booking, the Client will be informed as soon as reasonably possible and alternative dates will be offered. No amendment fee will apply to the Client where the change is initiated by Aspire Clinical Education.
If a mutually suitable alternative date cannot be agreed, any fees already paid for the affected service will be refunded.
6. Liability, Indemnity and Insurance
Aspire Clinical Education will maintain appropriate public liability and professional indemnity insurance for the services provided. Evidence of current cover can be supplied on request.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded.
Subject to this, Aspire Clinical Education will not be liable for indirect or consequential loss, loss of profits, revenue, business, anticipated savings or data.
Aspire Clinical Education’s total liability arising from a booking will not exceed the greater of the fees paid for that booking or £5,000,000.
Aspire Clinical Education is not responsible for loss or harm arising from inaccurate, incomplete or out-of-date information supplied by or on behalf of the Client, undisclosed material changes, or documentation or recommendations that are subsequently altered, misused, applied to a different individual or care arrangement, or continued without appropriate review following a material change.
Where Aspire Clinical Education fails to deliver the Services with reasonable care and skill, Aspire Clinical Education may, as the Client’s primary remedy, re-perform the affected Service at no additional cost or issue a proportionate credit or refund of the fees paid for that Service.
The Client will indemnify Aspire Clinical Education against reasonable losses, claims, costs and expenses arising from the Client’s negligence, breach of these Terms, failure to obtain required consent or authority, or inaccurate or incomplete information supplied by or on behalf of the Client.
This indemnity does not apply to the extent that the loss or damage was caused by the negligence or wilful default of Aspire Clinical Education.
7. Force Majeure
Neither Aspire Clinical Education nor the Client shall be liable for failure of or delay in performing obligations set forth in this agreement, and neither shall be deemed in breach of its obligations, if such failure or delay is due to natural disasters or any causes beyond the reasonable control of either party. In the event of such force majeure, the party affected thereby shall use reasonable efforts to cure or overcome the same and resume performance of its obligations hereunder.
A force majeure event includes, but is not limited to:
· Acts of God (such as floods, storms, earthquakes),
· Pandemics or epidemics (including COVID-19 or similar health emergencies),
· War, terrorism, civil unrest, or armed conflict,
· Acts of government or regulatory authorities,
· Strikes, lockouts, or other industrial action,
· Fire, explosion, or accident,
· Failure of suppliers, transport, or utilities,
· Internet or IT system failures beyond the control of the affected party.
8. Confidentiality and Privacy Policy
Aspire Clinical Education will handle personal information in accordance with its Privacy Policy, the UK GDPR and the Data Protection Act 2018.
Personal and confidential information will only be used or shared where necessary for service delivery, where authorised, or where required by law, safeguarding or professional obligations.
Where health or other special category information is required, the Client must ensure it is shared lawfully and with appropriate authority.
Photography, video or audio recording of attendees by Aspire Clinical Education will not be used for marketing, promotional or educational purposes without appropriate consent.
9. Disclaimer
The Client must inform training attendees of the following requirements and ensure that they comply:
By participating in training, attendees agree to follow the trainer’s safety instructions, participate only within their physical ability and promptly report any safety concerns. Attendees remain responsible for
working within their role and level of competence. Attendance at training does not, by itself, confirm competence, delegation or authorisation to practise independently. Training materials provide professional educational guidance based on the information and guidance available at the time and do not constitute legal advice or replace client-specific clinical instructions, care plans or organisational procedures.
10. Certification
Unless otherwise stated, annual refresher training is recommended. Certificates confirm the training attended and do not have a defined validity or expiry period.
Aspire Clinical Education issues two different types of documents:
• Attendance certificates confirm attendance and participation in training only.
• Competency assessment documentation records the performance and knowledge demonstrated during an assessment and is a point-in-time record.
Neither document constitutes delegation or workplace authorisation. Further details about competency assessment are set out in section 15.
Certificates are issued to named individuals only and are non-transferable.
Certificates will only be released following attendance and receipt of full payment, unless alternative invoice terms have been agreed in writing.
Certificates will be delivered electronically in PDF format. Physical certificates can be supplied at cost of £15 per certificate.
Attendees are responsible for entering their own name and details for certification using the registration device provided. Certificates will be issued using the information entered by the attendee. Aspire Clinical Education is not responsible for spelling or other errors entered by the attendee.
Aspire Clinical Education reserves the right to charge an administration fee of £5 for each lost digital certificate requiring replacement.
11. Complaints
Complaints should be submitted in writing within 2 months of the issue occurring via email to training@aspireclinicaleducation.co.uk, detailing all relevant information. Complaints received after this period may not be considered under this complaints procedure. Aspire Clinical Education aims to respond within 10 working days. If more time is required to investigate the matter fully, we will notify the Client within this timeframe and provide an expected resolution date.
Where a complaint or dispute cannot be resolved directly, both parties agree to consider mediation or another form of alternative dispute resolution before commencing legal proceedings. Participation is not mandatory, and nothing in this section prevents either party from commencing proceedings in accordance with the governing law and jurisdiction provisions of these terms.
Nothing in this section affects statutory rights.
12. Equality, Diversity and Reasonable Adjustments
Aspire Clinical Education is committed to promoting equality, diversity, and inclusion in all areas of its service delivery. We do not tolerate discrimination based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
We will make reasonable adjustments, in accordance with the Equality Act 2010, to support access to and participation in our training and consultancy services. The Client is encouraged to notify us of any disability, access requirement or specific need as early as possible so that appropriate adjustments can be considered.
13. Client-Centred Training
Where training is commissioned in relation to a specific client, Aspire Clinical Education may review relevant care plans, clinical information and other documentation to ensure the training reflects the individual’s current health needs and supports the safe delivery of their care.
Where appropriate, Aspire Clinical Education may also request a telephone or video call with the Client, authorised representative, family member, nominated person or relevant professional to gather information or clarify details required for the training.
A consent and authorisation form will be provided and must be completed and returned before any special category personal data, including health or medical information, is reviewed or processed by Aspire Clinical Education.
The Client or authorised representative is responsible for ensuring that all information provided is current, accurate and shared lawfully.
Training is individually tailored to support the protection, maintenance or restoration of the client’s health, taking account of their identified care needs and the information provided. It does not replace the client’s care plan, clinical instructions, risk assessments, delegation, workplace supervision or organisational governance arrangements.
Client-centred training is based on the information available to Aspire Clinical Education at the time of preparation and delivery. The Client or authorised representative must notify Aspire Clinical Education of
any significant change to the client’s condition, treatment, care plan or clinical instructions that may affect the training.
Training materials and content are prepared for the specific client and care circumstances for which they were commissioned and should not be relied upon for other individuals.
Any supporting or key information documents provided following training are educational resources only and do not replace or override the individual’s current care plan or clinical instructions.
14. Care Planning, Risk Assessments and Nursing Consultancy
Aspire Clinical Education provides Registered Nurse-led, client-centred assessment and consultancy services relating to the health and care needs of specific individuals. Services may include nursing-informed assessments, complex care package reviews, the development or review of care plans and risk assessments, and professional recommendations intended to support the protection, maintenance or restoration of the individual’s health.
These services are provided only on written instruction from the commissioning organisation or other authorised Client. Aspire Clinical Education does not assume responsibility for ongoing clinical governance, management of the care package, staff supervision, day-to-day delivery of care, delegation or authorisation of clinical tasks.
Adoption of Documentation
All care plans, risk assessments and other documentation produced by Aspire Clinical Education are issued in draft. Draft documentation must not be used to direct care until reviewed and formally adopted by the Client.
Before documentation may be used in practice, the Client must review it, obtain any clinical review required by the Responsible Clinician, and confirm its approval and adoption in writing. On adoption, the documentation becomes part of the Client’s operational care documentation, and responsibility for its implementation, communication to staff, review, updating and governance rests with the Client.
The Client is responsible for ensuring that staff use the current approved version of any care plan, risk assessment or procedure.
Where editable documentation is supplied, the Client may amend it to reflect the individual, care arrangements or local procedures. Any amendment must be reviewed and approved through the Client’s own governance arrangements. Aspire Clinical Education is not responsible for amendments made after supply unless specifically reviewed as part of a further commissioned service.
To support the commissioned service, Aspire Clinical Education may review clinical documentation, contact the individual, family or nominated representative, and undertake a home visit where appropriate.
Escalation of Identified Risk
Where Aspire Clinical Education identifies a clinical, safety or safeguarding risk outside the agreed Scope of Service, it will raise the concern with the Client within a timeframe proportionate to the seriousness of the risk. Safeguarding concerns will also be managed in line with Aspire Clinical Education’s safeguarding policy.
Unless further action is required by law, safeguarding or professional obligation, Aspire Clinical Education’s responsibility is normally discharged once the concern has been appropriately escalated. Responsibility for investigating, managing and monitoring the matter then rests with the Client and/or relevant Responsible Clinician.
Information and Clinical Guidance
Aspire Clinical Education relies on information provided by the Client, commissioning organisation and relevant third parties. The Client is responsible for ensuring that this information is current, accurate and complete.
Care plans and risk assessments will be developed with reference to relevant current guidance and the client-specific clinical information and instructions provided. Where instructions from the responsible healthcare professional or specialist team differ from general guidance, those client-specific instructions will take precedence where clinically appropriate.
Care plans and risk assessments should be reviewed whenever the client’s condition, treatment, care needs, equipment or environment changes, and at any other interval required by relevant guidance, policy or clinical instruction.
Fees and Access
Payment, cancellation, amendment and travel terms apply in accordance with section 5. Where a scheduled visit cannot proceed because access is not provided, the applicable cancellation terms will apply.
Visit duration will vary depending on the scope and complexity of the commissioned service, and the Client must allow sufficient time for appropriate information gathering and assessment.
Delivery, Review and Amendments
Aspire Clinical Education aims to issue completed documentation within ten (10) working days of receiving all information reasonably required to complete the commissioned work. Documents are normally provided electronically in password-protected PDF format and handled in accordance with applicable data protection requirements.
The Client or commissioning organisation is responsible for reviewing documentation and notifying Aspire Clinical Education of any factual inaccuracies within ten (10) working days of receipt. Reasonable factual corrections will be made without charge within this period.
Aspire Clinical Education is responsible for exercising reasonable care and skill in the preparation of its documentation and professional advice. Aspire Clinical Education does not monitor, review or update documentation following delivery unless a further service is commissioned. Where updates are required due to changes in condition, care needs, treatment, equipment or environment, additional charges may apply.
Documentation produced by Aspire Clinical Education is intended solely for the specific client and purpose for which it was created and must not be adapted or relied upon for another individual or materially different care arrangement.
Scope of Advice and Professional Boundaries
Any assessment is a point-in-time professional nursing assessment based on the information available at the time and does not replace ongoing medical, specialist or multidisciplinary review where required.
Aspire Clinical Education may provide professional nursing advice, assessment and recommendations within the agreed Scope of Service.
The service does not include diagnosis, prescribing, medical treatment, delegation or authorisation of clinical tasks. Responsibility for implementing recommendations, obtaining any required clinical review, delegation or authorisation, and managing their ongoing use remains with the commissioning organisation and/or Responsible Clinician.
No guarantee is given regarding clinical outcomes. Recommendations reflect the professional information and circumstances available at the time they are made.
15. Competency Support Service
Aspire Clinical Education supports healthcare staff and caregivers through competency assessment using methods appropriate to the skill and circumstances. These may include direct observation of practice, simulation, discussion, scenario-based assessment and assessment of underpinning knowledge.
Observation undertaken as part of an assessment does not transfer responsibility for the individual’s care, clinical management or workplace supervision to Aspire Clinical Education.
Competency assessment confirms only the performance observed and knowledge demonstrated at the date and time recorded. It is a point-in-time assessment and does not guarantee future or continuing competence.
Delegation, Authorisation and Ongoing Competence
Competency assessment by Aspire Clinical Education does not constitute delegation or workplace authorisation.
Responsibility for any required delegation, authorisation, supervision, ongoing competence and delivery of care remains with the relevant employing or commissioning organisation and/or Responsible Clinician.
The Client must ensure staff work within their role, competence, applicable care plans and organisational or professional requirements.
Competence should be reviewed at intervals determined by the employer, delegating organisation, Responsible Clinician, relevant guidance and the individual circumstances of the task. Earlier review may be required where a skill has not been practised, equipment or procedures change, or concerns arise regarding performance.
Aspire Clinical Education does not complete or approve workplace authorisation to practise. The employing or commissioning organisation and/or Responsible Clinician must review the completed competency assessment and complete any required workplace authorisation process before the individual undertakes the skill in practice.
Competency Sign-Off
Where competency assessment is included as part of the service, a successful competency assessment is not guaranteed. A competency assessment will only be recorded as successfully completed where the individual demonstrates safe and competent practice in line with the relevant learning outcomes and assessment criteria.
Where, in the professional judgement of the trainer, the required standard is not met, the competency assessment will not be recorded as successfully completed.
In these circumstances:
· written feedback will be provided outlining areas for further development and any recommendations;
· verbal feedback may also be provided where appropriate;
· further training, supervised practice or reassessment may be recommended before successful completion is reconsidered; and
· the training and assessment session will be treated as delivered and fees remain payable in full.
Any additional training or reassessment will require a separate booking and additional fees.
Decisions regarding competency assessment are based on the assessment criteria, the evidence observed and the trainer’s professional judgement.
General and Client-Specific Assessment
Competency assessment may relate to a general clinical skill or to practice involving a specific individual.
Where an assessment is not client-specific, it confirms only the knowledge and practical performance demonstrated for the assessed skill and does not authorise the individual to undertake that skill for a particular service user.
Before the skill is undertaken for a specific service user, the employing or commissioning organisation must ensure that any required delegation or authorisation is in place and that the individual understands the relevant care plan, emergency plan, prescribed instructions and procedures.
Where Aspire Clinical Education undertakes a client-specific competency assessment, the Client must provide the current care plan, clinical instructions and any other information reasonably required for the assessment.
Aspire Clinical Education may pause, modify or decline an assessment where the information, instructions, equipment or circumstances are insufficient, inconsistent with the agreed assessment criteria, or give rise to a clinical or safety concern.
Where assessment involves observation with a client, valid consent must be confirmed and the client’s dignity and privacy maintained. Aspire Clinical Education may decline the assessment where these requirements cannot be assured.
Information, Equipment and Assessment Limits
Assessment is based on the information, care plans, procedures, equipment and circumstances available at the time.
Aspire Clinical Education is entitled to rely on information supplied by the Client and is not responsible for inaccuracies, omissions or relevant changes that could not reasonably have been identified during the assessment. The assessment does not automatically extend to materially different equipment, procedures, environments or client presentations.
Competency Documentation
Competency documentation produced by Aspire Clinical Education is developed with reference to current professional knowledge, relevant guidance and recognised good practice.
Where editable competency documentation is supplied for organisational use, the Client may amend it to reflect its own policies, procedures, equipment or governance arrangements. Any amended version becomes the Client’s responsibility and must be reviewed and approved through its own governance processes.
Aspire Clinical Education is not responsible for amendments made after supply unless those amendments have been specifically reviewed and approved as part of a further commissioned service.
Records, Boundaries and Subsequent Practice
Aspire Clinical Education does not maintain or update competency records beyond the date of assessment unless a further service is commissioned. Responsibility for record storage, review, governance and ongoing monitoring rests with the Client and/or relevant employing or commissioning organisation.
Aspire Clinical Education’s responsibility is limited to the assessment undertaken and the evidence available at the time of assessment. Aspire Clinical Education does not assume responsibility for subsequent workplace authorisation, delegation, supervision, ongoing competence, staff management or delivery of care.
Aspire Clinical Education is not responsible for the subsequent actions, omissions or workplace performance of individuals following training or competency assessment. Aspire Clinical Education may provide factual information relating to an assessment undertaken but does not assume responsibility for subsequent incident investigation.
© Aspire Clinical Education 2026. All rights reserved.
ASPIRE CLINICAL EDUCATION - Individual Learners
TERMS AND CONDITIONS
Last Updated: August 2026
Aspire Clinical Education Ltd (“we”, “us”, “our”) is a UK-based training provider.
Company number: 1607 2062
Registered office / business address: 10 Rutland Avenue, Pontefract, WF8 3RD.
Email: training@aspireclinicaleducation.co.uk
Telephone: 07733 972 145
These Terms and Conditions apply to bookings for open training workshops by Aspire Clinical Education.
They apply to:
- Individual learners booking directly, including consumers where applicable, and
- Organisations booking places on open courses for named delegates
Where a booking is made by a consumer (an individual acting wholly or mainly outside their trade, business, craft, or profession), additional consumer rights apply.
If you are booking private group training, in-house training, consultancy, or training delivered specifically for your organisation, separate Business Terms and Conditions apply.
A legally binding contract is formed when we confirm your booking and you accept the booking subject to these Terms, including by making the required payment.
These Terms are provided with your booking information and form part of the Agreement when your booking is confirmed. By proceeding with the booking and making payment, you confirm that you have read, understood and agree to these Terms.
These Terms do not affect your statutory rights.
Entire Agreement
These Terms constitute the entire agreement between Aspire Clinical Education and the Learner in relation to the Services and supersede any prior agreements, understandings, or arrangements, whether oral or written. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship.
Severability
If any provision of these Terms is held to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
DEFINITIONS
• You: the individual learner or the organisation making the booking, depending on the context
• Learner / Delegate: the individual attending the training
• Services: Training or education provided by Aspire Clinical Education
• Fees: The price payable for the booked Services
• Agreement: These Terms together with your booking confirmation email
• Business Day: Monday to Friday, excluding UK public holidays.
TABLE OF CONTENTS
1. OUR SERVICES
2. INTELLECTUAL PROPERTY RIGHTS
3. LEARNER RESPONSIBILITIES
4. PAYMENT TERMS
5. CANCELLATIONS
6. LIABILITY AND INSURANCE
7. FORCE MAJEURE
8. CONFIDENTIALITY AND DATA PROTECTION
9. CERTIFICATES
10. CPD ACCREDITATION AND RECOGNITION
11. CLINICAL PRACTICE, COMPETENCE AND POST-TRAINING RESPONSIBILITY
12. COMPLAINTS
13. EQUALITY, DIVERSITY, AND REASONABLE ADJUSTMENTS
14. DISCLAIMER
1. OUR SERVICES
We will deliver the Services with reasonable care and skill, in line with recognised UK standards for health, social care, and clinical education.
We may make reasonable changes to course content, materials, trainers, venue, or delivery method (including remote delivery), provided learning outcomes are not materially affected.
We may take non-identifiable photographs during training for quality assurance or promotional purposes. No identifiable images will be used without prior consent.
Minimum Numbers and Course Rescheduling:
Aspire Clinical Education operates open courses subject to minimum learner numbers.
Where minimum numbers are not met, we reserve the right to reschedule the course to an alternative date. In such circumstances, learners will be offered:
- A transfer to a new course date, or
- A full refund if the alternative date is not suitable
We will provide as much notice as reasonably possible where a course is affected.
We are not liable for any additional costs incurred by learners as a result of rescheduling, including but not limited to travel, accommodation, or loss of earnings.
Where reasonably necessary, we may change the training venue to another suitable venue within the same general geographical area. We will notify learners as soon as reasonably practicable.
2. INTELLECTUAL PROPERTY RIGHTS
All materials provided as part of the Services (“Content”), including text, images, video, presentations, and graphics, are protected by UK copyright and intellectual property laws and remain the property of Aspire Clinical Education or its licensors.
You must not copy, reproduce, modify, distribute, sell, or republish any Content without prior written consent.
Learners must not use the Content, in whole or in part, to deliver training, develop training materials, or provide education to others without the prior written consent of Aspire Clinical Education.
The Content is provided for the Learner’s personal use only and must not be used, adapted, or relied upon to deliver, support, or develop any training or education for others without the prior written consent of Aspire Clinical Education.
Audio or video recording of training is strictly prohibited.
Any breach of this section may result in immediate termination of access to the Services and other remedies available to us.
Links to third-party platforms (including YouTube) are provided for convenience only. Aspire Clinical Education is not responsible for third-party content, outages, or changes to external platforms.
3. LEARNER RESPONSIBILITIES
Learners are responsible for ensuring that the training is appropriate for their role, responsibilities, and scope of practice before booking.
By booking and attending training, you agree to:
• Provide accurate and complete information
• Attend the full duration of the session
• Engage appropriately and follow trainer instructions
• Act safely and within your scope of practice
• Work only within your physical capability
• You must:
• Be able to understand and communicate effectively in English
• Arrive on time and fit to participate
Late arrival, failure to engage, unsafe practice, fatigue (e.g. attending after a night shift), or behaviour that compromises safety may result in:
• Removal from the session
• Withholding of certification
• No refund or reschedule
We reserve the right to refuse entry to, or remove a learner from, training where behaviour, conduct, or health and safety concerns pose a risk to themselves or others. In such cases, no refund will be issued.
Learners are responsible for their own personal belongings while attending training and must comply with any reasonable rules or health and safety requirements of the training venue.
Named Learner Requirement
All bookings are made for a named individual and are non-transferable.
The person named on the booking must be the person who attends the training and receives certification.
Substitutions or name changes are not permitted for individual learner bookings unless agreed in writing in advance.
Attendance by a different person without prior written approval will be treated as non-attendance, and no refund will be issued.
Bookings Made on Behalf of Delegates
Where a booking is made by an organisation on behalf of one or more delegates, the booking organisation is responsible for ensuring that the attending delegate receives all relevant workshop information, including the date, time, location, and any joining instructions.
Aspire Clinical Education will send confirmation details to the organisation making the booking. It is the responsibility of the booking organisation to communicate these details to the attending delegate.
If a delegate does not attend the workshop, the place will be treated as used and no refund, credit, or transfer will be issued.
Where a delegate is unable to attend, the booking organisation may nominate an alternative attendee to attend in their place, provided this is communicated before the start of the workshop.
It is the responsibility of the booking organisation to ensure that delegates attending the workshop have an appropriate role, experience, and scope of practice to undertake the training provided.
4. PAYMENT TERMS
Full payment is required no later than 10 business days before the training date.
If payment is not received by the due date, we reserve the right to cancel the booking and release the training place.
Where a booking is retained at our discretion despite late payment, we may charge a one-off late payment administration fee of £15 to reflect reasonable administrative costs. This fee is not a penalty.
5. CANCELLATIONS
Consumer Right to Cancel
Where you are booking as a consumer and the booking is made at a distance, you will normally have the legal right to cancel the contract within 14 days of the date the contract is entered into, without giving a reason.
If the workshop is scheduled to take place during this 14-day cancellation period, you expressly request that Aspire Clinical Education begins providing the Services before the cancellation period has ended.
If the Services are fully performed during the cancellation period following your express request, you acknowledge that your statutory right to cancel will be lost once the Services have been fully performed.
Where you cancel after requesting that Services begin during the cancellation period, you may be required to pay a proportionate amount for Services already supplied, where permitted by law.
Cancellation Charges
• 28 days or more notice: No charge
• 22–28 days’ notice: 30% of course fee
• 15–21 days’ notice: 45% of course fee
• 8–14 days’ notice: 60% of course fee
• 7 days or less or non-attendance: 100% of course fee
Cancellation charges reflect the reasonable losses and administrative costs associated with reserving a workshop place and the reduced opportunity to resell the place at short notice. Where consumer law applies, any cancellation charge will not exceed Aspire Clinical Education’s reasonable loss arising from the cancellation.
All cancellations must be made in writing by email and acknowledged by us.
Date transfers are not offered for individual open workshop bookings unless agreed by Aspire Clinical Education in writing.
Cancellation by Aspire Clinical Education
We may cancel or reschedule training due to trainer illness, urgent personal circumstances, safety concerns, or events beyond our reasonable control. Where possible, an alternative date will be offered. If rescheduling is not possible, a refund will be issued.
6. LIABILITY AND INSURANCE
Aspire Clinical Education holds appropriate and valid Public Liability Insurance and Professional Indemnity Insurance in relation to the Services it provides. Evidence of insurance can be made available upon request.
We will deliver training and related services with reasonable care and skill, in accordance with applicable professional standards.
Nothing in these Terms limits or excludes our liability for:
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any matter which cannot legally be excluded or limited
Subject to the above, Aspire Clinical Education is not liable for:
• Any loss, injury, or damage arising from a learner’s failure to follow instructions or safety guidance
• Any actions taken by a learner following training
• Any reliance placed on training outside the learner’s scope of competence or professional role
Attendance at training does not in itself confirm competence, and responsibility for safe practice remains with the learner and, where applicable, their employer, commissioning organisation, professional body, or regulator, where applicable.
Nothing in these Terms shall affect a learner’s statutory rights under UK consumer law.
7. FORCE MAJEURE
Neither party shall be liable for failure or delay caused by events beyond reasonable control, including severe weather, pandemics, government action, transport disruption, or IT system failure.
8. CONFIDENTIALITY AND DATA PROTECTION
Aspire Clinical Education is committed to protecting the privacy and confidentiality of learners and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect and process personal data for the purposes of managing bookings, delivering training, issuing certificates, communicating with learners, and meeting legal, regulatory, and safeguarding obligations. This may include contact details, attendance records, certification details, and related communications.
Where necessary, we may process limited special category data (such as health or access requirements) to support reasonable adjustments or ensure learner safety. Such data will only be processed where there is a lawful basis and appropriate safeguards in place.
All personal data is stored securely, and access is restricted to authorised personnel only. Data is retained only for as long as necessary for service delivery, certification, and legal or insurance requirements, after which it is securely deleted or anonymised.
Personal data will not be shared with third parties except where required by law, for safeguarding purposes, where necessary for certification, or where the learner has given explicit consent.
Learners have the right to access, correct, restrict, or request deletion of their personal data, and to object to its processing. Requests should be made to training@aspireclinicaleducation.co.uk.
Confidentiality will be maintained and only breached where:
• There is a safeguarding concern, or
• There is a legal duty to disclose
Our full Privacy Policy and Safeguarding Policy are available on request.
9. CERTIFICATES
• Certificates are issued to named individuals only
• Refresher training is recommended annually or in accordance with local organisational policy.
• Certificates confirm attendance and completion only and do not in themselves confirm competence or authorisation to perform clinical skills independently.
• Certificates are issued electronically (PDF)
Certificates will be issued by PDF within 10 working days following successful completion and payment.
Replacement digital certificates: £5
Printed certificates (optional): £15
Certificates will be issued using the name provided on the attendance register. Learners are responsible for checking that their name is entered correctly.
Replacement certificates required due to learner error may be subject to the replacement certificate fee.
Certificates will not be issued where a learner does not complete the full session, is removed for safety or conduct reasons, or fails to meet course participation requirements.
10. CPD ACCREDITATION AND RECOGNITION
Where stated, Aspire Clinical Education courses are accredited by the CPD Standards Office. This accreditation confirms that the training has been independently assessed against recognised Continuing Professional Development (CPD) quality standards, including learning objectives, content structure, delivery methods, and relevance to professional development.
CPD accreditation confirms the quality and educational value of the training only. It does not constitute professional qualification, authorisation to practice, confirmation of role competence, or regulatory approval.
Recognition and acceptance of CPD-accredited training is determined solely by employers, commissioning organisations, professional bodies, or regulators. Aspire Clinical Education cannot guarantee that CPD-accredited training or certificates will be accepted by all employers or organisations.
Individuals booking training are responsible for confirming in advance whether the course, certification, or CPD accreditation meets the requirements of their employer, role, or professional body.
No refunds will be issued on the basis that an employer or organisation does not recognise or accept CPD accreditation, where the training has been delivered in accordance with the published course description.
11. CLINICAL PRACTICE, COMPETENCE AND POST-TRAINING RESPONSIBILITY
Training delivered by Aspire Clinical Education is provided for educational purposes only. It does not constitute clinical supervision, clinical governance, ongoing clinical support, or authorisation to practise.
Aspire Clinical Education does not authorise, delegate, or approve learners to perform clinical procedures in practice and does not assume responsibility for a learner’s actions, clinical decisions, or ongoing competence following training.
Any skills demonstrated or observed during training reflect performance at the time of the session only and do not guarantee future competence or safe practice.
Responsibility for determining competence, authorising practice, supervision, and scope of role rests with the learner and, where applicable, their employer, commissioning organisation, or professional regulator.
Completion of training does not constitute a professional qualification and does not confer any right to practise beyond the learner’s existing role, training, or authorisation.
Training delivered by Aspire Clinical Education does not replace or override individual care plans, clinical instructions, or medical advice. Learners must always follow the client’s current care plan, organisational policies, and clinical guidance when delivering care.
Aspire Clinical Education shall not be liable for acts performed in clinical practice following training, except where required by law.
Nothing in this clause limits our obligation to deliver training with reasonable care and skill or affects statutory rights.
12. COMPLAINTS
Complaints must be submitted in writing within 2 months of the issue occurring.
We aim to respond within 10 working days.
If a learner remains dissatisfied after our response, they may request an internal review.
13. EQUALITY, DIVERSITY, AND REASONABLE ADJUSTMENTS
Aspire Clinical Education is committed to promoting equality, diversity, and inclusion in all aspects of its training and service delivery.
We do not tolerate discrimination, harassment, or victimisation on the grounds of any protected characteristic under the Equality Act 2010, including age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, ethnicity or nationality, religion or belief, sex, or sexual orientation.
All learners are expected to treat trainers, staff, and fellow learners with dignity and respect. Discriminatory, offensive, or disruptive behaviour may result in removal from the course without refund.
Reasonable Adjustments
We will make reasonable adjustments to support learners with disabilities, long-term health conditions, learning needs, or other access requirements. Learners are encouraged to notify us of any requirements as early as possible, ideally at the time of booking.
While we will make every reasonable effort to accommodate individual needs, adjustments may be limited by the nature of the training, the learning environment, or safety and regulatory requirements. Where an adjustment cannot reasonably be made, we will discuss this with the learner and explore suitable alternatives where possible.
Aspire Clinical Education is committed to maintaining a learning environment that is safe, inclusive, and supportive, promotes professional behaviour, and encourages participation and learning.
Any concerns relating to equality, discrimination, or accessibility should be raised promptly so they can be addressed appropriately.
14. DISCLAIMER
By attending training, you acknowledge that:
• Participation is voluntary
• You must follow all safety guidance
• Attendance at training does not in itself confirm competence
• Training does not authorise you to practise independently
• Materials are provided for educational purposes only and do not constitute legal, medical, or employer-specific advice
You must work only within your scope of competence and physical ability.
Learners must ensure they are physically and mentally fit to participate in practical training. If you have any medical condition, injury, or health concern that may affect safe participation, you must inform us in advance. We reserve the right to restrict participation in practical activities where safety may be compromised.
Aspire Clinical Education cannot guarantee individual learning outcomes or skill development, as this depends on factors including learner participation, prior experience, and engagement.
These Terms are governed by the laws of England and Wales. Nothing in these Terms affects any rights a consumer may have to bring proceedings in another court where permitted by applicable law.
© Aspire Clinical Education 2026. All rights reserved.